Terms of service

Terms & Conditions

Welcome to VELOZ. By accessing or purchasing from https://velozsl.com, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Use of Website

  • You must be at least 18 years old or use this website with the involvement of a parent or legal guardian.

  • You agree to provide accurate information when placing an order.

  • You must not use our website for any unlawful or unauthorized activity.

2. Products & Pricing

  • We aim to display accurate product descriptions, images and prices.

  • Slight variations in product colours or appearance may occur.

  • All prices are displayed in Sri Lankan Rupees (LKR), unless stated otherwise.

  • Prices and promotions may change without prior notice.

3. Orders & Payments

  • Placing an order does not guarantee acceptance until it is confirmed by VELOZ.

  • We reserve the right to cancel or refuse orders due to stock availability, pricing errors or suspected fraudulent activity.

  • Available payment methods may include Cash on Delivery, bank payments and supported online payment services.

  • Customers are responsible for providing correct order and payment information.

4. Shipping & Delivery

  • VELOZ offers islandwide delivery across Sri Lanka.

  • Orders are generally delivered within 2–3 business days.

  • Delivery times are estimates and may vary depending on location and courier availability.

  • Delivery charges will be communicated or displayed before order confirmation.

5. Returns & Refunds

All returns, exchanges and refunds are subject to our Refund & Return Policy. Please review that policy before making a purchase.

6. Intellectual Property

All logos, images, text, designs and other content on the VELOZ website belong to VELOZ or their respective owners. Unauthorized copying, reproduction or distribution is prohibited.

7. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our control.

8. Limitation of Liability

VELOZ will not be responsible for indirect losses arising from website interruptions or circumstances beyond our reasonable control. Nothing in these terms limits any rights or protections customers have under applicable Sri Lankan law.

9. Changes to These Terms

VELOZ may update these Terms & Conditions when necessary. Updated versions will be published on this page.

10. Governing Law

These Terms & Conditions are governed by the applicable laws of Sri Lanka.

11. Contact Information

VELOZ – Customer Support

WhatsApp: +94713807772
Website: https://velozsl.com

Thank you for choosing VELOZ!

Last Updated: 10 November 2026