Refund & Return Policy

At VELOZ, customer satisfaction is our priority. If you are not happy with your purchase, we're here to help.

1. Returns

We accept return requests within 7 days of delivery. Items must be unused, in their original condition and packaging, with all tags and accessories included.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us via WhatsApp within 48 hours of delivery. Please provide your order number and clear photos or videos of the issue. We will review your request and arrange a suitable solution.

3. Refunds

Once the returned item has been received and inspected, we will notify you whether your refund is approved. Approved refunds will be processed through a suitable payment method. Refunds may take 5–14 business days to complete, depending on the payment provider.

4. Exchanges

Exchanges are subject to product availability. Please contact our customer support team within 7 days of delivery to request an exchange.

5. Non-Returnable Items

Items that have been used, damaged due to customer handling, or returned without original packaging may not be eligible for a return, except where required by applicable law.

6. Return Shipping

If the return is due to our mistake, such as a damaged or incorrect item, VELOZ will cover the return delivery cost. For other approved returns, the customer may be responsible for return shipping charges.

7. Contact Us

For return or refund assistance, contact:

VELOZ – Customer Support
WhatsApp: +94713807772
Website: https://velozsl.com

Your satisfaction matters to us. Thank you for shopping with VELOZ!